Last updated: March 2026

Key Rental Terms

Latino Rentals Pty Ltd — ACN 670 173 743

📧 Full contract: The complete E-Bike Rental Agreement will be sent to your email after payment. Please read it carefully and keep a copy for your records.

ℹ️ This is a summary of key terms only. By proceeding with payment, you confirm that you have read these terms and agree to the full Rental Agreement that will be provided to you via email.

1. Parties

This agreement is between Latino Rentals Pty Ltd (ACN 670 173 743), located at Unit 10/151 Capel St, North Melbourne VIC 3051 ("the Company") and you, the renter ("the Client").

2. Payment Terms

First payment: Security bond + first week's rent, payable via Stripe at the time of booking
Ongoing rent: Weekly payment via bank transfer, due every 7 days from rental start date
Bank details: Latino Rentals PTY LTD | BSB: 063 464 | Account: 11 104 574
Late payment: $5/day fee applies. After 14 days overdue: $10/day and the e-bike must be returned immediately
A Stripe processing surcharge (1.7% + $0.30) applies to card payments and is passed on to the Client

3. Security Bond

$200 (International Students) | $500 (Working Holiday Visa / Australian Citizen or PR)
The bond is fully refundable within 5-8 business days after the e-bike is returned in acceptable condition
Deductions may be made for: outstanding rent, damage beyond normal wear and tear, missing accessories, or cleaning if the e-bike is returned in unreasonable condition
An itemised statement of any deductions will be provided to the Client

4. Card Authorization

By paying, you authorize Latino Rentals to securely store your payment card details
Your stored card may only be charged for amounts specified in this agreement: late fees, theft, loss, or damage costs
You will be notified in writing (via email or SMS) before any additional charge is made to your stored card, with an itemised breakdown of the amount and reason
You have 48 hours to dispute any charge by contacting us at customer@latinorentals.com.au

5. Theft, Loss & Damage

No insurance is available in Australia for privately rented e-bikes. You accept full responsibility for the e-bike while in your possession
Theft/total loss replacement costs:
- Complete e-bike: $2,545 (discounted from retail replacement value)
- Battery only: $1,050
- Screen/display: $350
- Frame: $950 minimum
In the event of theft, you must file a police report within 24 hours and provide the report number to Latino Rentals
Weekly rent continues to accrue until the replacement cost is paid in full or a payment plan is agreed upon
Payment plans: If you cannot pay the full amount immediately, Latino Rentals may offer a structured payment plan. The terms will be documented in a separate written agreement signed by both parties
Failure to pay may result in the matter being referred to a third-party debt recovery agency. All reasonable collection costs will be added to the outstanding amount

6. Minimum Rental Period & Cancellation

The minimum rental period is specified at the time of booking
To end your rental, provide at least 7 days written notice (email or SMS)
Cancellation without notice: $45 early return fee applies
Early cancellation (before minimum period): $45/week for each remaining week of the minimum period

7. E-Bike Condition & Return

A condition report with photos will be completed at pickup. Both parties receive a copy
The Client must take a video of the e-bike's condition before returning it
Normal wear and tear is accepted. You will not be charged for reasonable use
Damage beyond normal wear and tear will be assessed and an itemised cost provided
Return address: Unit 10/151 Capel St, North Melbourne VIC 3051
Returns must be scheduled during business hours. Returns outside business hours are at the Client's risk until inspection is completed

8. Your Responsibilities

ALWAYS lock the e-bike with the provided lock at every stop
ALWAYS remove and take the battery with you when leaving the e-bike unattended
NEVER leave the e-bike outside overnight
Comply with all Victorian road rules and traffic laws
Legal speed limit for e-bikes in Australia: 25 km/h
You must not modify, tamper with, or alter the e-bike or its components
You must not sublet, lend, or transfer the e-bike to any other person
Report any mechanical issues or damage within 24 hours to customer@latinorentals.com.au

9. Maintenance

Included: Regular maintenance (brake adjustments, tyre inflation, lights, horn)
Not included: Flat tyres, accidental damage, cosmetic damage
Optional extended maintenance coverage available: +$15/week (covers flat tyres and minor accidental damage)
All repairs must be carried out by Latino Rentals or an approved repairer. Unauthorised repairs void any maintenance coverage

10. Limitation of Liability

Latino Rentals is responsible for providing an e-bike in safe, roadworthy condition at the time of pickup
Latino Rentals is not liable for any indirect loss, injury, or damage arising from the use of the e-bike, to the maximum extent permitted by law
Nothing in this agreement excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Competition and Consumer Act 2010)

11. Disputes

Any dispute should first be raised in writing to customer@latinorentals.com.au
Latino Rentals will respond within 5 business days
If the dispute cannot be resolved, either party may apply to the Victorian Civil and Administrative Tribunal (VCAT) or seek mediation through Consumer Affairs Victoria
This agreement is governed by the laws of the State of Victoria, Australia

12. Privacy

Personal information collected (name, email, phone, ID) is used solely for managing your rental agreement
Your information will not be shared with third parties except as required by law or for debt recovery purposes
Payment information is processed securely by Stripe and is not stored on our servers

📞 Contact

Phone: +61 432 203 305
Email: customer@latinorentals.com.au
Address: Unit 10/151 Capel St, North Melbourne VIC 3051